Returns Policy
Last updated October 2026Damaged or defective items
If your stand arrives damaged or isn't working correctly, contact us within 14 days of delivery at grow@reviewstand.ca with your order number and a photo. We'll send a replacement or issue a full refund at no cost to you.
Change of mind
Because every stand is custom-programmed with your specific business name and review link, we're generally unable to accept returns for a change of mind once an order has been programmed and shipped. If you need to make a change, contact us as soon as possible after ordering, we may be able to update it before it ships.
Wrong information provided at checkout
If a stand was programmed incorrectly because of a mistake in the business name or review link you provided at checkout, contact us, we'll work with you on a reprogrammed replacement.
How to start a return
Email grow@reviewstand.ca with your order number and the reason for your return. We'll respond with next steps.
Refunds
Approved refunds are issued back to your original payment method and typically appear within 5-10 business days, depending on your bank.